The cancellation and rescheduling policy is designed to be clear and fair, while accounting for the realities of ocean-based tours.
Cancel at least 48 hours before your scheduled departure to be eligible for a refund. Parties of 6 or more passengers must cancel at least 96 hours in advance.
Pride of Maui applies these policies consistently to ensure fairness for all guests.
Where to Find Your Specific Policy #
Your exact cancellation and rescheduling terms are provided:
- At the time of booking
- In your confirmation email
- On the tour description page
Because different tours may have different timelines, always reference your confirmation for the most accurate information.
Guest-Initiated Cancellations or Changes #
If you need to cancel or reschedule:
- Requests must be made within the timeframe outlined in your booking terms
- Changes made outside the allowed window may be subject to fees or may not be eligible for a refund
- No-shows are typically non-refundable
Contacting the office as soon as possible gives you the best chance to explore available options.
Weather-Related Cancellations #
If a tour is canceled due to weather or ocean conditions:
- Guest safety is the primary reason
- Guests are typically offered options such as rescheduling or a refund
- The office will communicate next steps clearly
Weather-related decisions are made by the captain and operations team based on real-time conditions.
Why Policies Are Strictly Timed #
Ocean tours involve:
- Limited capacity
- Crew scheduling
- Fuel and operational planning
Clear timing rules help ensure tours operate smoothly and fairly for all guests.
How to Request a Change #
If you need to make a change to your reservation:
- Use the contact information provided in your confirmation email
- Reach out as early as possible
- Have your booking details available
Staff members can explain available options based on your reservation.
A Helpful Tip #
Before your tour date:
- Review your confirmation email
- Save contact information
- Note the cancellation window
Understanding the policy ahead of time helps avoid surprises and makes planning easier.
Clear, Consistent Policies #
Cancellation and rescheduling policies are part of creating a smooth experience for both guests and crew. If you’re ever unsure about your options, the office team can help clarify your specific situation.
