---
title: What Is the Cancellation or Rescheduling Policy?
description: "The cancellation and rescheduling policy is designed to be clear and fair, while accounting for the realities of ocean-based tours. Cancel at least 24 hours before your scheduled departure to be eligible for a refund. **Pride of Maui** applies these…"
url: "https://www.prideofmaui.com/help/what-is-the-cancellation-or-rescheduling-policy/"
updated: "2026-07-10"
category: Policies and Weather
---

# What Is the Cancellation or Rescheduling Policy?

The cancellation and rescheduling policy is designed to be clear and fair, while accounting for the realities of ocean-based tours.

Cancel at least 24 hours before your scheduled departure to be eligible for a refund.

**Pride of Maui** applies these policies consistently to ensure fairness for all guests.

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## Where to Find Your Specific Policy

Your exact cancellation and rescheduling terms are provided:

- At the time of booking
- In your confirmation email
- On the tour description page

Because different tours may have different timelines, always reference your confirmation for the most accurate information.

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## Guest-Initiated Cancellations or Changes

If you need to cancel or reschedule:

- Requests must be made within the timeframe outlined in your booking terms
- Changes made outside the allowed window may be subject to fees or may not be eligible for a refund
- No-shows are typically non-refundable

Contacting the office as soon as possible gives you the best chance to explore available options.

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## Weather-Related Cancellations

If a tour is canceled due to weather or ocean conditions:

- Guest safety is the primary reason
- Guests are typically offered options such as rescheduling or a refund
- The office will communicate next steps clearly

Weather-related decisions are made by the captain and operations team based on real-time conditions.

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## Why Policies Are Strictly Timed

Ocean tours involve:

- Limited capacity
- Crew scheduling
- Fuel and operational planning

Clear timing rules help ensure tours operate smoothly and fairly for all guests.

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## How to Request a Change

If you need to make a change to your reservation:

- Use the contact information provided in your confirmation email
- Reach out as early as possible
- Have your booking details available

Staff members can explain available options based on your reservation.

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## A Helpful Tip

Before your tour date:

- Review your confirmation email
- Save contact information
- Note the cancellation window

Understanding the policy ahead of time helps avoid surprises and makes planning easier.

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## Clear, Consistent Policies

Cancellation and rescheduling policies are part of creating a smooth experience for both guests and crew. If you’re ever unsure about your options, the office team can help clarify your specific situation.