The cancellation and rescheduling policy is designed to be clear and fair, while accounting for the realities of ocean-based tours. Policies vary by tour type and timing, so it’s important to review the details associated with your specific reservation.
Pride of Maui applies these policies consistently to ensure fairness for all guests.
Where to Find Your Specific Policy #
Your exact cancellation and rescheduling terms are provided:
- At the time of booking
- In your confirmation email
- On the tour description page
Because different tours may have different timelines, always reference your confirmation for the most accurate information.
Guest-Initiated Cancellations or Changes #
If you need to cancel or reschedule:
- Requests must be made within the timeframe outlined in your booking terms
- Changes made outside the allowed window may be subject to fees or may not be eligible for a refund
- No-shows are typically non-refundable
Contacting the office as soon as possible gives you the best chance to explore available options.
Weather-Related Cancellations #
If a tour is canceled due to weather or ocean conditions:
- Guest safety is the primary reason
- Guests are typically offered options such as rescheduling or a refund
- The office will communicate next steps clearly
Weather-related decisions are made by the captain and operations team based on real-time conditions.
Why Policies Are Strictly Timed #
Ocean tours involve:
- Limited capacity
- Crew scheduling
- Fuel and operational planning
Clear timing rules help ensure tours operate smoothly and fairly for all guests.
How to Request a Change #
If you need to make a change to your reservation:
- Use the contact information provided in your confirmation email
- Reach out as early as possible
- Have your booking details available
Staff members can explain available options based on your reservation.
A Helpful Tip #
Before your tour date:
- Review your confirmation email
- Save contact information
- Note the cancellation window
Understanding the policy ahead of time helps avoid surprises and makes planning easier.
Clear, Consistent Policies #
Cancellation and rescheduling policies are part of creating a smooth experience for both guests and crew. If you’re ever unsure about your options, the office team can help clarify your specific situation.
