Updated: July 2, 2020
IMPORTANT CORONAVIRUS UPDATE
We deeply appreciate your patience, with the limited service we have been allowed to provide, due to business closures and “stay at home” orders, issued by Hawaii’s State Government.
Our local decision-makers are beginning to open up the Hawaiian Islands while continuing in their efforts to keep you and our communities as safe as possible.
We are pleased to announce that we are finally available to serve you in a manner consistent with the level of service of which has been the foundation of our company for over 30 years.
The first order of business is to process the remaining refunds to customers whose reservations were canceled due to the Coronavirus and the resulting closure of our business. Our team has been diligent in this pursuit, which will continue until all canceled reservations have been rescheduled or refunded.
Here is the schedule for our two tour boats,
LEILANI (50’ UNIFLITE MOTOR YACHT): Private Charter Tours are available for families and group sizes up to 24 passengers maximum, aboard our 50-foot vessel “Leilani.” Please email us at firstname.lastname@example.org or ring us up at 808-357-4836, if you are interested in a Private Charter. Public tours aboard Leilani are closed for now.
PRIDE OF MAUI (OUR 65’ FLAGSHIP): Private Charters and Public Tours aboard Pride of Maui will remain closed until airlines, and other accommodations begin to open, and our visiting guests return. During this time and for the next several months, we are performing extensive renovations and upgrades, with brand new comforts and spaces designed for social safety. Our crew is eager to exceed your expectations with impeccable service and unveil the beautiful furnishings, fixtures, and comforts that await you. Reservations for Private Charters and Public Tours aboard Pride of Maui, after November 1, can be booked online. You may also ring us up at 808-242-0955 (local) or toll-free at 888-964-0832.
Mahalo Nui Loa,
As you read in the letter from our CEO Scott Turner, Pride of Maui is dedicated to a commitment of honesty, transparency, and sharing aloha with our community at large. The safety and happiness of our guests is always our #1 priority.
Throughout our business practices, from booking a tour to returning to the dock, our team will continue to provide a commitment of excellence to our guests. With our prior learned knowledge, plus new advances, with our best efforts, we will put forth the most up-to-date directives and guidelines outlined by State and Federal authorities, the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and the Environmental Protection Agency (EPA).
Comfort, assurance, safety, relaxation, and pleasure are ideal attributes of travel. In light of the world’s current COVID-19 pandemic, we will continue efforts to inform our clientele, our staff, and the community with updated directives and resources.
SANITATION & SAFETY
Sanitization stations are located in multiple areas, including the dock, and aboard our vessels. Our guests and staff have easy access to hand washing. We only use anti-bacterial sanitizers that are recommended by the Centers for Disease Control and Prevention (CDC) and the Environmental Protection Agency (EPA).
The Pride of Maui vessel is thoroughly sanitized throughout the day and after each tour. Our crew sanitizes all parts of the catamaran. This includes the main cabin, holds, restrooms, shower, upper deck, lower decks, seating, work surfaces, railings, and all food and beverage service areas.
All snorkel equipment is thoroughly sanitized between each use. This includes snorkel masks, fins, various flotation devices, and the hot freshwater shower that is available to our guests after snorkeling. We also offer our guests the option to purchase their own brand new snorkel gear at a reasonable and competitive rate.
Our experienced crew is knowledgeable and versed in safety and sanitation measures. They are certified lifeguards and U.S. Coast guard certified.
CHANGE FEES & REIMBURSMENTS
Pride of Maui provides reimbursements for tours that are canceled with 48 hours in advance notice. With advanced notice, we are happy to reschedule your tour to a later date without a change fee.
If a guest is aware that they are sick, we are more than happy to refund tours under the 48-hour notice. Our guests and staff must remain safe and healthy.
If your travel plans have changed, please reach out to our office staff, and we will work with you in all ways possible. Our office staff can be reached toll-free at 877-867-7433.
HAWAII TRAVEL TIPS
Best Travel Practices
Personal hygiene and sanitation are crucial elements when traveling with a focus on safety and health. Travel with anti-bacterial wipes, hand sanitizers, gloves, reusable water containers, and supplies that are approved by the International Air Transport Association (IATA). Learn more about IATA regulations and consumer protection here: https://www.iata.org
To avoid exposure to bacteria and viruses, the CDC suggests that travelers sanitize all surface areas that surround them in both air and vehicle travel. Learn more about the CDC’s Airline Guidance for Cabin and Crew here: https://www.cdc.gov/quarantine/air/managing-sick-travelers/commercial-aircraft/infection-control-cabin-crew.html
About Domestic Airline Travel to Hawaii
A variety of domestic airlines provide flight services from the Mainland United States to the Hawaiian Islands. The most popularly flown airlines to and from Hawaii are Delta Airlines, United Airlines, Hawaiian Airlines, Alaska Airlines, American Airlines, and Southwest Airlines.
Hawaiian and Southwest also provide inter-island flights between the islands of Maui, Oahu, Big Island, Kauai, Molokai, and Lanai.
Each of these different airlines is providing extended information and new services due to the on-set of COVID-19.
Extended information includes sanitation and air quality controls, and the new measures taken to ensure the safety of their guests on flight. New services include renewed flight schedules, extended flight sales/promotions, and no change fees for travelers that choose to reschedule their plans.
For the most updated information about air travel to Hawaii and COVID-19, please visit airline websites below:
- Delta Airlines: https://news.delta.com/category/coronavirus-covid-19
- United Airlines: https://hub.united.com/united-coronavirus-covid19-safety-update-2645397564.html
- Hawaiian Airlines: https://www.hawaiianairlines.com/coronavirus
- Alaska Airlines: https://blog.alaskaair.com/alaska-airlines/coronavirus/
- American Airlines: http://news.aa.com/coronavirus/
- Southwest Airlines: https://www.southwest.com/Coronavirus/
Learn More About Hawaii’s Airports &
Hawaii State Department of Transportation
Kahului’s Airport (OGG) is Maui’s main airport. It is part of the Hawaii Department of Transportation’s Airport Division (HDOT). OGG works closely with the CDC, Hawaii’s Department of Health, and multiple State, Federal, and private agencies regarding COVID-19.
In fact, the Daniel K. Inouye International Airport (HNL) on Oahu is one of 20 airports in the United States with a CDC Quarantine Station. For more information about Hawaii’s airport quarantine station, please visit the CDC website here: https://www.cdc.gov/quarantine/quarantinestations.html
For more HDOT Coronavirus information, resources, and travel advisories, please visit their website here: https://hidot.hawaii.gov/coronavirus/
Hawaii Tourism Authority (HTA)
The Hawaii Tourism Authority provides a full spectrum of in-depth management for all aspects of tourism in the State of Hawaii. They are a source for industry news, market research, partnerships, and emergency updates. Their four pillars are natural resources, Hawaiian culture, community, and brand marketing.
For more information about HTA’s information regarding COVID-19, please visit their website here: https://www.hawaiitourismauthority.org/news/alerts/covid-19-novel-coronavirus/
For travelers that would like to make their journey less stressed, more streamlined, and relaxed, CLEAR® uses biometrics to confirm your identity through the TSA process.
CLEAR® members use their eyes, fingertips, and mobile devices to check-in to airport security lines. They are Safety Act certified with the U.S. Department of Homeland Security. They are found at over 65+ airports, stadiums, and locations throughout the United States. Members with unique airline status, TSA Pre✓®, and Global Entry can use their services in conjunction.
For more information about CLEAR® membership and their steps to protect their member’s health, please visit their website here: https://www.clearme.com/support/membership/what-steps-is-clear-taking-to-protect-members
Please Note: Delta SkyMiles and United MileagePlus members receive additional benefits.
COVID-19 MYTH BUSTERS
The World Health Organization (WHO) provides a vast database of information about COVID-19, various influenzas, infectious diseases, and viruses on their website.
Without a doubt, fact-checking is one of the smartest things to do during an international pandemic. WHO has an ongoing list of Myth Busters listed on their website. The following information comes directly from WHO.
- COVID-19 virus cannot be transmitted in areas with hot and humid climates
WRONG. From evidence so far, COVID-19 can be transmitted in all areas
- Cold Weather and snow kills the new coronavirus
WRONG. There is no evidence that cold weather and snow can kill the new coronavirus.
- Taking a hot bath prevents the new coronavirus
WRONG. Taking a hot bath will not prevent you from catching COVID-19
- The new corona virus can be transmitted through mosquito bites
WRONG. To date, there is no information or evidence that suggests the new coronavirus can be transmitted by mosquitoes
For more information about WHO’s COVID-19 Myth Busters, please visit them online here: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public/myth-busters