Updated: November 22, 2020

IMPORTANT CORONAVIRUS UPDATE
11/15/20

Aloha,

Thank you for your patience during this time when the Hawaii Visitor Industry has gone through many changes. We were forced to close our business due to the virus and have been standing by as the State of Hawaii decision-makers adjust the rules and regulations mandated by the various governing bodies.

I apologize for our abrupt closure and am happy to announce that we are finally seeing enough consistency in the newly-established rules to resume operations with a more defined and clear understanding of what we are able to offer our guests, in terms of passenger capacities, social distancing, masks, food, and beverage service, and disinfecting our vessels.

Over the past six months of the “shutdown,” we have renovated our flagship, Pride of Maui. Moving forward, our mission is to provide our guests with an elevated level of service aboard the finest charter vessel on the island of Maui. We’ve repainted the entire vessel, snow-white, with black and gold trim, featuring richly varnished hardwoods, custom tables designed by local artist “Justin,” cushioned seating, new flooring, soft LED lighting, an upgraded audio system, and a layout specifically designed to accommodate ease of movement and social distancing. We offer more open space per passenger.

Our offices and reservations department will re-open on December 15, 2020. We will be available to assist you with the level of service which has driven our business over the past 40 years. We look forward to the new year, the return of our much-appreciated guests, and the opportunity to exceed your expectations.

Mahalo Nui Loa,

Scott Turner
CEO

INTRODUCTION

As you read in the letter from our CEO Scott Turner, Pride of Maui is dedicated to a commitment of honesty, transparency, and sharing aloha with our community at large. The safety and happiness of our guests is always our #1 priority.

Throughout our business practices, from booking a tour to returning to the dock, our team will continue to provide a commitment of excellence to our guests. With our prior learned knowledge, plus new advances, with our best efforts, we will put forth the most up-to-date directives and guidelines outlined by State and Federal authorities, the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and the Environmental Protection Agency (EPA).

Comfort, assurance, safety, relaxation, and pleasure are ideal attributes of travel. In light of the world’s current COVID-19 pandemic, we will continue efforts to inform our clientele, our staff, and the community with updated directives and resources.

SANITATION & SAFETY

Sanitization stations are located in multiple areas, including the dock, and aboard our vessels. Our guests and staff have easy access to hand washing. We only use anti-bacterial sanitizers that are recommended by the Centers for Disease Control and Prevention (CDC) and the Environmental Protection Agency (EPA).

The Pride of Maui vessel is thoroughly sanitized throughout the day and after each tour. Our crew sanitizes all parts of the catamaran. This includes the main cabin, holds, restrooms, shower, upper deck, lower decks, seating, work surfaces, railings, and all food and beverage service areas.

All snorkel equipment is thoroughly sanitized between each use. This includes snorkel masks, fins, various flotation devices, and the hot freshwater shower that is available to our guests after snorkeling. We also offer our guests the option to purchase their own brand new snorkel gear at a reasonable and competitive rate.

Our experienced crew is knowledgeable and versed in safety and sanitation measures. They are certified lifeguards and U.S. Coast guard certified.

CHANGE FEES & REIMBURSMENTS

Pride of Maui provides reimbursements for tours that are canceled with 48 hours in advance notice. With advanced notice, we are happy to reschedule your tour to a later date without a change fee.

Updated Guidelines

If a guest is aware that they are sick, we are more than happy to refund tours under the 48-hour notice. Our guests and staff must remain safe and healthy.

If your travel plans have changed, please reach out to our office staff, and we will work with you in all ways possible. Our office staff can be reached toll-free at 877-867-7433.

HAWAII TRAVEL TIPS

Best Travel Practices

Personal hygiene and sanitation are crucial elements when traveling with a focus on safety and health. Travel with anti-bacterial wipes, hand sanitizers, gloves, reusable water containers, and supplies that are approved by the International Air Transport Association (IATA). Learn more about IATA regulations and consumer protection here: https://www.iata.org

To avoid exposure to bacteria and viruses, the CDC suggests that travelers sanitize all surface areas that surround them in both air and vehicle travel. Learn more about the CDC’s Airline Guidance for Cabin and Crew here: https://www.cdc.gov/quarantine/air/managing-sick-travelers/commercial-aircraft/infection-control-cabin-crew.html

About Domestic Airline Travel to Hawaii

A variety of domestic airlines provide flight services from the Mainland United States to the Hawaiian Islands. The most popularly flown airlines to and from Hawaii are Delta Airlines, United Airlines, Hawaiian Airlines, Alaska Airlines, American Airlines, and Southwest Airlines.

Hawaiian and Southwest also provide inter-island flights between the islands of Maui, Oahu, Big Island, Kauai, Molokai, and Lanai.

Each of these different airlines is providing extended information and new services due to the on-set of COVID-19.

Extended information includes sanitation and air quality controls, and the new measures taken to ensure the safety of their guests on flight. New services include renewed flight schedules, extended flight sales/promotions, and no change fees for travelers that choose to reschedule their plans.

For the most updated information about air travel to Hawaii and COVID-19, please visit airline websites below:

Learn More About Hawaii’s Airports &
Hawaii State Department of Transportation

Kahului’s Airport (OGG) is Maui’s main airport. It is part of the Hawaii Department of Transportation’s Airport Division (HDOT). OGG works closely with the CDC, Hawaii’s Department of Health, and multiple State, Federal, and private agencies regarding COVID-19.

In fact, the Daniel K. Inouye International Airport (HNL) on Oahu is one of 20 airports in the United States with a CDC Quarantine Station. For more information about Hawaii’s airport quarantine station, please visit the CDC website here: https://www.cdc.gov/quarantine/quarantinestations.html

For more HDOT Coronavirus information, resources, and travel advisories, please visit their website here: https://hidot.hawaii.gov/coronavirus/

Hawaii Tourism Authority (HTA)

The Hawaii Tourism Authority provides a full spectrum of in-depth management for all aspects of tourism in the State of Hawaii. They are a source for industry news, market research, partnerships, and emergency updates. Their four pillars are natural resources, Hawaiian culture, community, and brand marketing.

For more information about HTA’s information regarding COVID-19, please visit their website here: https://www.hawaiitourismauthority.org/news/alerts/covid-19-novel-coronavirus/

CLEAR®

For travelers that would like to make their journey less stressed, more streamlined, and relaxed, CLEAR® uses biometrics to confirm your identity through the TSA process.

CLEAR® members use their eyes, fingertips, and mobile devices to check-in to airport security lines. They are Safety Act certified with the U.S. Department of Homeland Security. They are found at over 65+ airports, stadiums, and locations throughout the United States. Members with unique airline status, TSA Pre✓®, and Global Entry can use their services in conjunction.

For more information about CLEAR® membership and their steps to protect their member’s health, please visit their website here: https://www.clearme.com/support/membership/what-steps-is-clear-taking-to-protect-members
Please Note: Delta SkyMiles and United MileagePlus members receive additional benefits.

BEST CORONAVIRUS PRACTICES

Steps to Prevent Illness

Wash Your Hands Often

  • Wash your hands with soap and water for at least 20 seconds especially after you’ve been in a public place, or after blowing your nose, coughing, or sneezing
  • If soap and water are not readily available, use a hand sanitizer that contains over 60% alcohol. Thoroughly cover all parts of your hands until they are dry
  • Avoid touching your eyes, nose, and mouth with unwashed hands

Avoid Close Contact

  • Avoid close contact with people who are sick
  • Purposefully put distance between yourself and all other people because COVID-19 is spreading quickly. This is especially important for high-risk groups.

***High-Risk Groups refers to elderly people, and people with health contraindications that include cardiovascular, hypertension, and respiratory-related illnesses and disease. For more information about high-risk groups, visit the CDC website here: https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/high-risk-complications.html

What To Do If You Get Sick

For up-to-date information about what to do if you’re sick, please visit the CDC website here: https://www.cdc.gov/coronavirus/2019-ncov/about/steps-when-sick.html

COVID-19 MYTH BUSTERS

The World Health Organization (WHO) provides a vast database of information about COVID-19, various influenzas, infectious diseases, and viruses on their website.

Without a doubt, fact-checking is one of the smartest things to do during an international pandemic. WHO has an ongoing list of Myth Busters listed on their website. The following information comes directly from WHO.

  1. COVID-19 virus cannot be transmitted in areas with hot and humid climates
    WRONG. From evidence so far, COVID-19 can be transmitted in all areas

  2. Cold Weather and snow kills the new coronavirus
    WRONG. There is no evidence that cold weather and snow can kill the new coronavirus.

  3. Taking a hot bath prevents the new coronavirus
    WRONG. Taking a hot bath will not prevent you from catching COVID-19

  4. The new corona virus can be transmitted through mosquito bites
    WRONG. To date, there is no information or evidence that suggests the new coronavirus can be transmitted by mosquitoes

For more information about WHO’s COVID-19 Myth Busters, please visit them online here: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public/myth-busters

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